{"id":120,"date":"2025-06-16T16:40:22","date_gmt":"2025-06-16T20:40:22","guid":{"rendered":"https:\/\/dsohnr.ca\/?page_id=120"},"modified":"2025-11-07T15:32:09","modified_gmt":"2025-11-07T20:32:09","slug":"accessible-customer-services","status":"publish","type":"page","link":"https:\/\/dsohnr.ca\/fr\/accessible-customer-services\/","title":{"rendered":"Accessible Customer Services"},"content":{"rendered":"<div class=\"alignfull wp-block-container has-background has-white-background-color\" id=\"\">\r\n\r\n<div class=\"container\">\r\n  <div class=\"acf-innerblocks-container\">\n\n<p class=\"has-3-xl-font-size\"><strong>Accessibility<\/strong>&nbsp;<\/p>\n\n\n\n<p>Contact Hamilton and all its programs and services strive to provide accessible customer service. We value and respect all people. We will treat everyone with dignity and we will support people to be as independent as they can be by providing the right amount of help.&nbsp;<\/p>\n\n\n\n<p><strong>Some key points:<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Our offices are physically accessible for people who use walkers, wheelchairs and scooters&nbsp;<\/li>\n\n\n\n<li>People are welcome to use their assistive devices like communication tools and other mobility supports&nbsp;<\/li>\n\n\n\n<li>Support people are welcome&nbsp;<\/li>\n\n\n\n<li>Service animals are welcome&nbsp;<\/li>\n\n\n\n<li>We will share information in a manner that is suitable&nbsp;<\/li>\n\n\n\n<li>We use Bell Relay Service&nbsp;<\/li>\n\n\n\n<li>The person will be included in conversations, including sharing their opinions and seeking their direction to the extent possible&nbsp;<\/li>\n\n\n\n<li>Everyone coming into contact with our service has the ability to provide feedback&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"has-3-xl-font-size\"><strong>Scent-Free Policy<\/strong>&nbsp;<\/p>\n\n\n\n<p>Review our Scent-Free Poster.\u00a0<br><a href=\"https:\/\/contacthamilton.ca\/app\/uploads\/2025\/11\/HS-12-160a-Scent-Free-Poster-2019-08.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">English<\/a>\u202f|\u202f<a href=\"https:\/\/contacthamilton.ca\/app\/uploads\/2025\/11\/HS-12-160a-Scent-Free-Poster-FR-2019-08.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Fran\u00e7ais<\/a>\u00a0<\/p>\n\n\n\n<p class=\"has-3-xl-font-size\"><strong>Health and Safety Booklet<\/strong>&nbsp;<\/p>\n\n\n\n<p>Your health and safety are very important to us. If you are visiting any of our office locations, please read our health and safety booklet.&nbsp;<br><a href=\"https:\/\/contacthamilton.ca\/app\/uploads\/2025\/11\/Health-and-Safety-Information-for-Visitors-2023-09.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">English<\/a>\u202fHS-12-05b, 2023\/09\/06 |\u202f<a href=\"https:\/\/contacthamilton.ca\/app\/uploads\/2025\/11\/Health-and-Safety-Information-for-Visitors-FRE-2023-09.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Fran\u00e7ais<\/a>\u202fHS-12-05bFR, 2023\/09\/06<\/p>\n\n\n\n<p class=\"has-3-xl-font-size\"><strong>Accessibility Policies<\/strong>&nbsp;<\/p>\n\n\n\n<p>For detailed information about our accessibility policies, please follow the links below:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Accessible Customer Service Policy \u2013 Plain Language<\/strong>&nbsp;<br><a href=\"https:\/\/contacthamilton.ca\/app\/uploads\/2025\/11\/OC-00-25a-Accessible-Customer-Service-Plain-Language-2024.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">English<\/a>\u202fOC-00-25a, 2024\/08\/22|\u202f<a href=\"https:\/\/contacthamilton.ca\/app\/uploads\/2025\/11\/OC-00-25a-FRE-2024.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Fran\u00e7ais\u202f<\/a>OC-00-25aFR,\u202f<\/li>\n\n\n\n<li><strong>Accessible Customer Service Policy \u2013 Full<\/strong>&nbsp;<br><a href=\"https:\/\/contacthamilton.ca\/app\/uploads\/2025\/11\/OC-00-25_Customer_Service_and_Accessibility_Standards_-_Full_Policy_-2025-06.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">English\u202f<\/a>\u202fOC-00-25, 2025\/06\/18|\u202f<a href=\"https:\/\/contacthamilton.ca\/app\/uploads\/2025\/11\/OC-00-25FR_Normes_sur_les_services__la_clientle_et_laccessibilit.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Fran\u00e7ais<\/a><a href=\"https:\/\/contacthamilton.ca\/wp-content\/uploads\/2024\/10\/Accessibility-Full-FR.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">\u202f<\/a>OC-00-25FR, 2025\/06\/18<\/li>\n\n\n\n<li><strong>Accessibility for Ontarians with Disabilities Act<\/strong>&nbsp;<br><a href=\"https:\/\/www.ontario.ca\/page\/accessibility-in-ontario\" target=\"_blank\" rel=\"noreferrer noopener\">English<\/a>\u202f|\u202f<a href=\"https:\/\/www.ontario.ca\/fr\/page\/accessibilite-en-ontario\" target=\"_blank\" rel=\"noreferrer noopener\">Fran\u00e7ais<\/a>&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><a href=\"https:\/\/contacthamilton.ca\/app\/uploads\/2025\/11\/Multi-Year-Accessibility-Plan-2021-2026.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Multi-Year Accessibility Plan 2021-2026<\/strong><\/a>\u202fOC-00-25b, 2021\/01\/01<strong>\u202f\/\u202f<\/strong><a href=\"https:\/\/contacthamilton.ca\/app\/uploads\/2025\/11\/Plan-pluriannuel-daccessibilite-FRE-2021-2026.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Plan pluriannuel d\u2019accessibilit\u00e9 2021-2026<\/strong><\/a>\u202fOC-00-25b, 2021\/01\/01&nbsp;1\u00a0<\/p>\n\n<\/div>\r\n<\/div>\r\n\r\n  <\/div>\r\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-no-masthead.blade.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-120","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dsohnr.ca\/fr\/wp-json\/wp\/v2\/pages\/120","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dsohnr.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dsohnr.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dsohnr.ca\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dsohnr.ca\/fr\/wp-json\/wp\/v2\/comments?post=120"}],"version-history":[{"count":7,"href":"https:\/\/dsohnr.ca\/fr\/wp-json\/wp\/v2\/pages\/120\/revisions"}],"predecessor-version":[{"id":232,"href":"https:\/\/dsohnr.ca\/fr\/wp-json\/wp\/v2\/pages\/120\/revisions\/232"}],"wp:attachment":[{"href":"https:\/\/dsohnr.ca\/fr\/wp-json\/wp\/v2\/media?parent=120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}